Book summary: "The Power of Positive Confrontation" by Barbara Pachter.
There is this book in Google book, some pages are missing.
Additionally, this is my first time for book summary, so I don't know how to summarize such a long book
Google book
"The Power of Positive Confrontation By Barbara Pachter"
https://books.google.com/books?id=sKPSjcFju3MC&printsec=frontcover&dq=The+Jerk+with+the+Cell+Phone&source=bl&ots=YFeEtG2-j0&sig=CbXBL4tad67qA_g8_0eU8jlkNN8&hl=en&ei=YKozTK6qBsL38Abn9tH6Ag&sa=X&oi=book_result&ct=result&resnum=8&ved=0CDcQ6AEwBzgK#v=onepage&q=The%20Jerk%20with%20the%20Cell%20Phone&f=false