Solved: Suggest ways to improve the service quality, Operation Management

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Suggest ways to improve the service quality

Discussion: "Cost of Quality"

• Select two fast food restaurants and evaluate them in terms of service quality. Suggest ways to improve the service quality.

• Evaluate the two fast-food restaurants in terms of the "Seven QC tools" discussed. Determine the top three QC tools that tend to be most valuable to business owners. Explain your rationale.

The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.

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Operation Management: Suggest ways to improve the service quality

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