Successful e-tailers have discovered that these factors, Financial Management

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Successful e-tailers have discovered that these factors

Successful e-tailers have discovered that these factors enhance their reputations for online customer service ________.

a. comprehensive FAQ pages and e-mail order confirmation with shipment notices

b. visible telephone and e-mail contact information

c. quick responses to questions with meaningful information

d. All of these factors enhance a Web-based reputation.

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Financial Management: Successful e-tailers have discovered that these factors

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Financial Management: Successful e-tailers have discovered that these factors

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