Successful companies don't use technology to replace human relationships, but to enhance them. Companies can sometimes go too far in collecting personal and financial data about their customers. Consider this issue.
Your assignment is to write a paper that answers the following:
- Defend an organization's right to collect customer data. Should the company limit the use of this information?
- How does collecting this information contribute to the service culture?
- Forecast what you think the customer service infrastructure will look like in five years.
- Answer each question in one to two paragraphs.