Submission Instructions:
1. Assignment must be typed in Microsoft word.
2. Assignment must be submitted using assignment manager
3. Page numbers must appear on every page, in the bottom left corner.
4. Be prepared to discuss your responses in class.
5. Please make sure your homework does not exceed 3 pages.
Homework instructions:
1. Answer in your own words, the answers to the following questions:
a. How can the output and quality of the service delivered be measured?
2. Create a mind map of the key concepts presented in this topic (Refer to examples linked to Topic Summary #1).
Document should not exceed 2 pages (11 point times new roman font).