1. An iterative process in which employees at the lower level in the organization ask what senior management can do, what the need, and what conflicts may arise can avoid many of the implementation problems that managers typically face. T or F?
2. Studies indicate that variation in health care practices has been eliminated as a quality concern in the delivery of care. T or F?
3. An organization's main goods and services, how it provides them to customers, and its organizational culture are often reflected in formal mission, vision, and values statements. T or F?