Now the dilemma- a very high percent of communication today is though computers, from emails to all sorts of instant messaging. Though communicating by these means leaves out the most powerful part of interpersonal communication which is the non-verbal.
Many times what we include in an email does not communicate the senders emotional state. The receive cannot hear the senders voice or see their body language. A message could include a joke or some off hand remark that the sender is thinking about at the time of sending it. The email does not include the non-verbal portion of the message, causing it to be misinterpreted by the receiver.
Have you ever received or sent an email that due to not including the non-verbal portion it has been misinterpreted. Please discuss and include compensating for the non-verb potion of the message.
Studies indicate that people read much more about another's attitude and emotions from their nonverbal cues than their words. If the nonverbal cues conflict with the speaker's verbal message, the nonverbal cues are sometimes more likely to be believed by the listener. This illustrates how intonations can change the meaning of a message. Facial expressions also convey meaning. Facial expressions, along with intonations, can show arrogance, aggressiveness, fear, shyness, and other characteristics.