Question: Students are arriving at the college office at the rate of one every 6 ± 2 minutes to pay the fees. They hand over the forms to one of the two clerks available and it takes l 0 ± 2 minutes for the clerk to verify each form. Then the forms are sent to a single cashier who takes 6 ± l minute per form. Simulate the system for 100 hours and determine the
(a) utilization of each clerk
(b) utilization of the cashier
(c) average time required to process a form (clerk + cashier)