Dell Strategic Plan
Dell is a private multinational company that deals with the manufacture of personal computer technologies. It was founded in 1984 and currently has its headquarters in Round Rock, Texas in the United States (Dell & Fredman, 1999). This strategic plan will analyze various internal and external environment factors affecting the company.
Mission statement
The Dell mission statement reads; "our mission is to be the most successful IT Company in the world by delivering the best customer experience in all the markets we serve. In doing so, Dell will meet customer expectations of highest quality, leading technology, competitive pricing, individual and company accountability, best-in-class service and support, flexible customization capability, and superior corporate citizenship"(Dell, 2015). The mission statement is focused on acquiring customer loyalty through high value creation.
Proposal for updated mission: the mission statement above needs to be updated so as to capture more values of the company. Currently, the mission is just focused on customer relations. Whereas Dell has a separate corporate social responsibility statement, this should be captured in the mission statement as it represents the core values and beliefs of the company. The statement should capture the company's commitment towards environmental sustainability and its role in promoting the local communities.
Vision statement
Dell's vision statement reads; "it's the way we do business. It is the way we interact with the community. It is the way we interpret the world around us- our customers' needs, our future technology, and global business climate. Whatever changes the future may bring. Dell vision will be out guide focus" (Dell, 2015). This vision is focused on customer satisfaction and introduces some aspect of the company's responsibility towards the community.
Proposal for updated vision: a vision statement is a reflection of a company's future ambitions or its desired future outlook (Roberts, 1996). The Dell vision statement captures this aspect effectively. There is however one thing that lacks in Dell's vision: an ambition for market leadership. The vision should have a statement on how the company wishes to grow into a leader in the technology industry.