Discussion:
Clearly the criteria, discipline, and focus that underlie the Baldrige process have been key contributors to our daily improvements. The feedback we received ... has been instrumental in providing a clear road map for the journey.
-Michael Murphy, CEO, 2007 Baldrige Award recipient, Sharp HealthCare
Incremental change is how a culture of continuous improvement creates a pattern of success. In the Discussion for Week 4, you examined an organization's actions in relation to criteria of high reliability and recommended steps for improvement. This week, you will revisit your recommendations.
Discussion:
Read articles on the standards for high reliability. Draw comparisons between your organization and others, and examine any feedback provided by your peers.
Post a cohesive response to the following:
Reeexamine the steps for improvement of high reliability which you suggested for your organization. Would you change your recommendations in light of what you have learned in this course? Could your recommended steps be expanded or refined?