Problem: The Tall Pines Hotel, a four-star resort hotel in California, needs assistance with staffing the company's newest property. Thanks to earlier efforts at creating an expert recruiting strategy, Tall Pines now has nearly 1000 applicants for the 370 available positions. Since you have clearly demonstrated your HR acumen, the company is interested in having you assist in designing a selection system for three of the primary positions at the hotel. Tall Pines' management has learned that structured interviews yield more reliable and valid information and result in fewer mistakes during the hiring process. As a result, Tall Pines would like you to use the basic job description information listed below to create two structured interview questions for each of the three positions (six questions in total) listed below:
1) Hotel assistant managers - mainly responsible for running the front desk, greeting customers, and managing the hourly employees. Assistant managers are the "face" of the hotel to guests and are expected to provide superior customer service.
2) Cleaning crew members - responsible for cleaning rooms, laundering linens, and being friendly to guests of the hotel. Members of the cleaning crew are also expected to have high ethical standards as they will routinely be unsupervised and in close proximity to the personal property of the guests.
3) Concierge - provides information to guests on local attractions, including making reservations, booking tickets, and providing directions. The concierge is expected to be extremely knowledgeable of the local area and patient with guests.
Please type the structured interview questions for each of these positions in a separate document. Please include both a behavioral and a situational interview question for each position. For each of the assigned questions please include the sample question as well as a rating scale to guide the Tall Pines' interviewers.