Question 1.__________ is the only source of sustainable competitive advantage available to the U.S.
A. Sourcing of cheap raw materials
B. The caliber of its people
C. Information technology
D. Available capital
Question 2. Ideally, the __________ should dictate the organizational structure and staffing needed by a firm.
A. clients served
B. size of the firm
C. strategy of the firm
D. management philosophy
Question 3. When a company suffers from an inadequate number of skilled managers from the local area in which it operates, and close communication is needed between branches and headquarters, which staffing approach is particularly appropriate?
A. Polycentric
B. Ethnocentric
C. Global
D. Regiocentric
Question 4. Recruiting managers from Latin America for a position in Chile is an example of which staffing approach?
A. Global
B. Polycentric
C. Regiocentric
D. Ethnocentric
Question 5. A state of disorientation and anxiety about not knowing how to behave in an unfamiliar culture is called:
A. culture shock.
B. assimilation anxiety.
C. contingency fear.
D. integration instability.
Question 6. Some MNCs are beginning to recognize that there is no substitute for __________ training in the early stages of the careers of managers they hope to develop into senior-level global managers.
A. role-play
B. foreign language
C. on-the-job
D. cultural diversity
Question 7. Premature return of expatriates or the unwillingness of managers to take overseas assignments is often due to:
A. homesickness.
B. company recall.
C. financial and career costs.
D. all of the above.
Question 8. To ensure that expatriates do not lose out through their overseas assignment, the __________ approach is often used to equalize the standard of living between the host country and the home country and to add some compensation for inconvenience or qualitative loss.
A. income statement
B. balance sheet
C. cafeteria
D. revenue generation
Question 9. It has been a challenge for Starbucks in China to recruit good local managers because:
A. many local managers prefer to work for Chinese rather than American firms.
B. the demand for local managers by foreign companies far exceeds the supply.
C. many local managers are not interested in working for Western firms.
D. Starbucks has a bad reputation in China.
Question 10. Chinese recruits at Starbucks have stated that:
A. they want to leave China and live in the U.S.
B. there are not many opportunities at other foreign companies.
C. they are looking for training opportunities and advancement in a global company.
D. money is their primary reason for wanting to work at Starbucks.
Question 11.__________ occurs because the longer a person is away, the more difficult it is to get back into the swing of things.
A. Reverse culture shock
B. Culture shock
C. Reintegration
D. Assimilation
Question 12. All of the following are examples of support systems recommended by Tung for a successful repatriation program EXCEPT:
A. a mentor program.
B. a special career planning unit.
C. a repatriation compensation program.
D. a system to supply information to expatriates.
Question 13. The term __________ describes collections of managers from several countries who must rely on group collaboration if each member is to experience optimum success and goal achievement.
A. "specialized management teams"
B. "virtual management teams"
C. "objective management teams"
D. "global management teams"
Question 14. The operational challenges for virtual global teams include all of the following EXCEPT:
A. exposure to different viewpoints.
B. geographic dispersal.
C. cultural differences.
D. language and communication.
Question 15. To the older generation in Japan, a working married woman:
A. was a great honor.
B. represented a loss of face to the husband.
C. was common for college-educated women.
D. none of the above
Question 16.While 41% of women work in Japan, only __________ hold managerial positions.
A. 8.9%
B. 14.3%
C. 26.9%
D. 30%
Question 17.Some American companies are waging an intense lobbying campaign to persuade the Chinese government to revise or abandon a new proposed law that would:
A. allow the use of prison labor in Chinese-owned factories.
B. force U.S. firms to reveal technological secrets to local Chinese firms.
C. crack down on sweatshops and protect workers' rights by giving labor unions real power.
D. make child labor legal only in Chinese-owned factories for certain industries.
Question 18.Having grown increasingly concerned about the nation's widening income gap and fearing social unrest, officials in Beijing now seem determined to:
A. ban those labor unions it holds responsible for rising wages in the cities.
B. improve worker protection.
C. crack down on street demonstrations.
D. increase taxes on foreign investors to pay for social programs for the rural poor.
Question 19._________ occurs as the migration of management and workplace practices around the world result in the reduction of workplace disparities from one country to another.
A. Convergence
B. Divergence
C. Diversification
D. Interdiction
Question 20.Which of the following is NOT a force to establish divergent labor relations systems?
A. Local and national labor relations systems and traditions
B. Local cultural norms
C. Agencies monitoring world labor practices
D. All of the above are forces to establish divergent labor relations systems.