Problem:
The research paper is to apply SIX SIGMA to the Manufacturing and Customer Service department of Toyota. Toyota was chosen due to the current quality problems of their cars.
In the research paper, SIX SIGMA quality improvement should be applied to the Manufacturing and Customer Service of Toyota.
In the Literature Review, please address:
1) Significance of the topic: Why is it worth studying quality initiatives and quality improvement? Why is it worth studying quality initiatives and quality improvement in the case of Toyota's current situation?
2) Why is it important to study quality initiatives such as SIX SIGMA?.
3) What is the relevance of the SIX SIGMA as a quality initiative in today's world?
4) What are the best practices to make SIX SIGMA successful?
5) What are some mistakes in implementing or controlling SIX SIGMA?