Single-Server Queuing Analysis The Center for the Arts has one single ticket station open in person throughout the day. It takes a customer service representative 5 minutes to start and finish a ticket order. Patrons arrive to purchase tickets at a rate of 6 people per hour.
The Center for the Arts has a rule that, on average, a customer service representative can spend a maximum of 5 minutes helping out every customers. There must be 5 minutes of idle time available to relieve tension. Will the ticket office have to schedule an extra person?