Since were discussing performance measures this week and, Financial Management

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Since were discussing performance measures this week and

Since we're discussing performance measures this week, and since we've all experienced outsourced customer service (via a call center), we might want to apply our analytic skills to asking how we might measure the performance of such a center. Thoughts?

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Financial Management: Since were discussing performance measures this week and

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Financial Management: Since were discussing performance measures this week and

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