Since change in the workplace is constant, a good leader knows how to implement and lead effective change. A description on p. 361 and 362 explains how change affects top management, middle management, and frontline employees. Read this section, and consider a time when you experienced change in your organization.
Describe how people at those three levels in the organization initiated or responded to the change. Did top management help his or her middle managers prepare employees for and implement the change? Did management understand the “losses” experienced by employees? Were employees resistant to the change? How did management overcome that resistance?