Problem: Shoot the Consultant Justin, a new consultant, was assigned to review an organization's human resources department and provide recommendations on how to improve processes and systems. As Justin was new to the job, Mel, a more seasoned consultant, was assigned to work with him. Justin was working on a preliminary report to be presented to the organization later that day. Judy, the organization's coordinator assigned to work with Justin, was asked to provide additional information on its staffing process. Justin believed that the organization's staffing processes were well done. Mel, whispering in Justin's ear, out of Judy's eyesight, said, "I disagree. These processes are not what we would expect to see in place, but then, this is your assignment. I am just here to evaluate you." Justin understood his message. Justin described to Judy his concerns about human resources staffing processes as Mel stood in the back of the room watching their interaction.
Judy turned to Mel and said, "Don't you think Justin is wrong?" Mel quickly replied, "I am just an observer." Judy left the room as Justin completed his report. Later that afternoon Justin presented his report to the organization's leadership. Justin made his suggestions for improvement. After his report, the CEO asked whether there were any questions regarding Justin's report. Mel was sitting to the immediate left of Justin, and Judy was to the left of Mel. Judy, leaning over to look at Justin, pointing at him, said, "I could just shoot him." After a few moments of silence, followed by a few thank-yous and goodbyes, Justin handed his report to the CEO. He, along with Mel, got up to leave the room. Judy, ignoring Justin, shook Mel's hand and hugged him goodbye as she looked at Justin with disdain.
1. Assuming that Mel adequately explained his recommendations, discuss what other actions, if any, Justin might have taken to defuse Judy's discontent.
2. What action should the CEO take regarding Judy's apparent disrespect? Explain your answer.