Question 1
Shirley works in the human resource department at Turtle Shells, Inc. She believes she is seeing an increase in drinking problems among the workforce. She thinks she needs to investigate further. She is at what stage of the managerial decision making process?
Answer
Diagnosis and analysis of causes
Development of alternatives
Recognition of decision requirement
Evaluation and feedback
Selection of desired alternatives
Question 2
People with a(n) ____ style usually are concerned with the personal development of others and may make decisions that help others achieve their goals.
Answer
classical
analytic
logical
behavioral
conceptual
Question 3
____ has the highest possibility of failure.
Answer
The condition of certainty
The condition of ambiguity
The condition of uncertainty
The condition of risk
Question 4
Programmed decisions are made in response to ____ organizational problems.
Answer
unusual
recurring
significant
minor
unique
Question 5
____ refers to the process of identifying problems and then resolving them.
Answer
Organizing
Controlling
Decision-making
Planning
Leading
Question 6
____ departments include all of those that provide specialized skills in support of ____ departments.
Answer
Line; staff
Staff; line
Primary; functional
Functional; primary
Line; functional
Question 7
____ are brought together as a formal department in the organization.
Answer
Cross-functional teams
Permanent teams
Formal teams
Ad-hoc teams
Task teams
Question 8
____ refers to a clearly defined line of authority in the organization that includes all employees.
Answer
Scalar principle
Unity of command
Work specialization
Division of labor
Span of management
Question 9
____ means that each employee is held accountable to only one supervisor.
Answer
Scalar principle
Unity of command
Work specialization
Division of labor
Span of management
Question 10
Which of the following is the basis for grouping positions into departments and departments into the total organization?
Answer
Departmentalization
Centralization
Decentralization
Formalization
Specialization
Question 11
Today's most successful companies are including ____ directly in the product and service development process.
Answer
employees
internal buyers
competitors
customers
Question 12
Which of the following refers to the generation of novel solutions to perceived problems?
Answer
Problem solving
Organizational development
Creativity
Brainstorming
Perceived solution
Question 13
Organizational development specialists identify three distinct steps for achieving behavioral and attitudinal changes. These are
Answer
freezing, changing, and intervention.
unfreezing, change agent, and freezing.
unfreezing, changing, and refreezing.
intervention, refreezing, and change agent.
Question 14
____ change is a change in the organization's product or service outputs.
Answer
Technology
Product
Entrepreneurship
Creative
Incremental
Question 15
Organizational development can help managers address problems such as merger/acquisitions, conflict management, and ____.
Answer
cultural changes
force field analysis
organizational productivity
organizational decline/revitalization
Question 16 One of the most dangerous performance evaluation errors is ____, which places an employee into a class or category based on one or a few traits or characteristics.
Answer
Homogeneity
The halo effect
Stereotyping
Diversion
Leniency
Question 17. ____ has led to the elimination of many positions in organizations.
Answer
Globalization
Insourcing
Differentiation
Restructuring
Question 18
The process of observing and evaluating an employee's performance, recording the assessment, and providing feedback to the employee is referred to as
Answer
orientation training
classroom training
a paper-and-pencil test
performance appraisal
Question 19
Which of the following is a device for collecting information about an applicant's education, previous job experience, and other background characteristics?
Answer
Employment test
An assessment center
An application form
An affirmative action form
A Privacy form
Question 20
The ____ prohibits discrimination against qualified individuals by employers for a demand of "reasonable accommodation."
Answer
Civil Rights Act
American with Disabilities Act
Vocational Rehabilitation Act
Family and Medical Leave Act
Equal Pay Act
Question 21
Which workforce generation category is characterized as ambitious but lacking loyalty to the organization?
Answer
Generation X
Generation Y
Baby boomers
Teeny bopper
Generation A
Question 22
Which of the following prohibits discrimination on the basis of race, color, religion, national origin, and sex?
Answer
Age Discrimination in Employment Act
Title VII of the Civil Rights Act of 1964
Equal Pay Act of 1963
Americans with Disabilities Act
Title VIII of the Civil Rights Act Amendment of 1972
Question 23
Which of the following is an invisible barrier that separates women and minorities from top management positions?
Answer
The barrier to entry
Affirmative action
Equal opportunity
The glass ceiling
The glass wall
Question 24
Which of the following refers to special training to help people identify their own cultural boundaries, prejudices, and stereotypes and to develop the skills for managing and working in a diverse workplace?
Answer
Globalization training
Human resource training
Cultural training
Diversity training
Empathy training
Question 25
Which is the highest level of sexual harassment?
Answer
Generalized
Inappropriate/offensive
Sexual crimes
Solicitation with promise of reward
Coercion with threat of punishment
MGT 500 FINAL EXAM PART 2
Question 1
Which of the following refers to the tendency to see one's own personal traits in other people?
Answer
Perceptual defense
Projection
Stereotyping
The halo effect
Figure-ground
Question 2
Which of the following is the tendency to assign an individual to a group or broad category and then to attribute widely held generalizations about the group to the individual?
Answer
Stereotyping
Projection
Figure-ground
The halo effect
Perceptual defense
Question 3
____ is considered by many employees to be the most effective work-life practice.
Answer
Daily flextime
Offsite childcare
Work from home network
Telecommunication
Reduced work schedule
Question 4
Which of the following describes the last step in the perception process?
Answer
Observing information
Screening the information
Selecting what to process
Organizing the selected data into patterns
Transmitting the observed information
Question 5
The key assumption of Hersey and Blanchard's situational theory is that subordinates vary in their
Answer
readiness level.
satisfaction level.
level of commitment.
level of security.
Question 6
In general, research has found a(n) ____ relationship between personal traits and leader success.
Answer
strong
weak
positive
negative
inverse
Question 7
Which of the following types of leader is one who has the ability to motivate subordinates to transcend their expected performance?
Answer
Transactional
Charismatic
Traditional
Supportive
Team
Question 8
Two leadership styles used by Fiedler in his contingency theory were
Answer
employee-centered and job-centered.
consideration and initiating structure.
concern for people and concern for production.
relationship-oriented and task-oriented.
employee-oriented and relations-oriented.
Question 9
Which of the following refers to the degree to which an employee performs a total job with a recognizable beginning and ending?
Answer
Task complexity
Task identity
Task significance
Task structure
None of these
Question 10
According to Maslow, the highest order needs are
Answer
self-actualization needs.
physiological needs.
esteem needs.
belongingness needs.
safety needs
Question 11
Alderfer referred to the needs for physical well being as ____ needs.
Answer
physiological
existence
belongingness
relatedness
growth
Question 12
____ describe the most basic human physical needs, including food, water and oxygen.
Answer
Self-actualization needs
Physiological needs
Esteem needs
Belongingness needs
Safety needs
Question 13
____ focus on employee learning of desired work behaviors.
Answer
Contingency theories
Situational theories
Content theories
Process theories
Reinforcement theories
Question 14
What are the key elements of communication?
Answer
Encoding, message, and feedback
Encoding, noise, and symbols
Message, circuit, and decoding
Feedback, message, and perception
Feedback, circuit, and perception
Question 15
Communication is defined by the text as the process by which information is
Answer
shared.
exchanged and understood by two or more people, usually with the intent to motivate or influence behavior.
received.
transmitted to others.
stored.
Question 16
Which of these is the richest medium for communication?
Answer
Telephone conversations
Face to face contact
Electronic media
Written media
Voice mail
Question 17
The grapevine is an important means of communication that exists in companies. Most of the information passed through the grapevine is
Answer
personal information.
vicious gossip.
business-related.
destructive because it is not accurate.
Question 18
____ is the extent to which team members are attracted to the team and motivated to remain in it.
Answer
Norming
Commitment
Caring
Cohesiveness
Question 19
____ is a role in which the individual provides support for team members' emotional needs.
Answer
A task specialist role
A dual role
A nonparticipator role
A socioemotional role
Question 20
____ is a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict.
Answer
BATNA
A bargaining zone
Mediation
Integrative negotiation
Distributive negotiation
Question 21
There are two types of roles that emerge in teams. They are the ____ role and the ____ role.
Answer
task specialist, socioeconomic
generalists, socioeconomic
task specialist, socioemotional
generalists, socioemotional
socioemotional, socioeconomic
Question 22
Which of the following is a ratio that measures the firm's internal performance with respect to key activities defined by management?
Answer
A liquidity ratio
An activity ratio
Return on total assets
A current ratio
Profit margin on sales
Question 23
____ indicators focus on production and operating statistics.
Answer
Financial performance
Business process
Critical success
Potential for learning and growth
Performance measurement
Question 24
Which of the following is a control system that measures performance in terms of after-tax profits minus the cost of capital invested in tangible assets?
Answer
Open-book management
Economic value-added system
Activity-based costing
Inappropriate control system
Question 25
The ____ offers some indication of the degree to which various countries are open regarding economic matters.
Answer
Opacity Index
Economic Index
Clarity Index
National Index
Foreign Economy Index