Solved: Shift to an organization focused on quality, HR Management

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Shift to an organization focused on quality

Please help me in answering the following questions.

Question 1. Where or how does one begin in making a shift to an organization focused on quality?

Question 2. How might the leadership model presented in Kouzes and Posner be useful in making such a shift?

Question 3. How might the leadership competency of "edge" be required during such a transition?

Another Source: The book "Total Performance Scorecard"

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HR Management: Shift to an organization focused on quality

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