Shared visioneveryone understands and agrees to a plan of


1. Mental models—everyone sets aside old ways of thinking.

2. Personal mastery—everyone becomes self-aware and open to others.

3. Systems thinking—everyone learns how the whole organization works.

4. Shared vision—everyone understands and agrees to a plan of action.

How are these ingredients represented in your organization (or how could they be)? What types of learning are available or required for employees in your organization? Does it facilitate and/or encourage employees to embrace change? How so?

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Operation Management: Shared visioneveryone understands and agrees to a plan of
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