NOTE: This is a discussion post and must have an introduction, body and conclusion. between 150-300 words.
Share with the class a customer action you’ve observed, either in your personal life or professional life, where you think the firm actually went too far to address a customers concern. Why do you think the company was in the wrong, and how would you address that situation?
As always, please do not use names of real people or firms… generic terms get the idea across just as well.