1) Write down the strategies that are used for improving services productivity. Explain in detail.
2) Describe the seven approaches to improve service productivity in detail.
3) Describe the quality and quantity dimensions to services productivity in detail
4) Write down the factors that influence the complaining behaviours
5) Write down the guidelines for effective problem resolution and explain them in detail.
6) What do you mean by service leadership? Describe the various functions of service leaders
8) Describe the quantities of service leaders.