Service providers can most directly produce a better match, Operation Management

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Service providers can most directly produce a better match

Service providers can most directly produce a better match between service demand and supply from which of the below options?

a. Increasing customer expectations of what the firm will deliver

b. Investigating their Net Promoter Score (NPS)

c. Operating in a manner consistent with the production concept philosophy

d. Resolving complaints quickly

e. Using differential pricing

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Operation Management: Service providers can most directly produce a better match

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