Q1. Illustrate the meaning of Service Level agreements (SLAs)? Who must be included in composing and reviewing these agreements and explain why?
Q2. Define the term ASPs and list their merits and demerits to companies.
Q3. State the economic benefits of the digital products as compared to the non-digital products.
Q4. State the impact of IT related to the environmental issues.
Q5. How business continuity and disaster planning can be strategized? Describe the methodology.
Q6. Write brief notes on the given:
a) IT governance
b) Plain text and Cipher text
c) Voice over IP (VoIP).