Question1. What do you understand by the word Outsourcing?
Question2. Outsourcing services can be classified in two groups namely Technology Services and Business Processes. List down three services outsourced under each category.
Question3. Illustrate the various modes of Outsourcing?
Question4. Illustrate one demerit and merit of Outsourcing.
Question5. What do you understand by Contract Management and what is the central aim of contract management?
Question6. Writedown end of contract options and describe the cost involved for each option.
Question7. Explain the meaning of the term Service Level Agreement (SLA) and list down two metrics specified in SLA?