Select one of the social media tools noted above and explain how this application can be used to collect data from customers and employees to improve:
a) operational performance
b) build market share, and
c) improve employee involvement.
Develop this perspective using any one of the following company profiles: Law Firm, College, Car Mfg, Brokerage/Bank, Hospital, Church, Restaurant, Homeland Security, Military or Veteran group
Presentations
The presentation should be a short paper or slideshow of your findings. The paper should contain two (2) pages of content with an additional title and reference pages and written in accordance with APA standards. The video should be a narrated MS PowerPoint slideshow of three to five minutes in length with at least two (2) content slides.