Question 1: As a network systems administrator, you are responsible for server software. Describe the protocols and server software for your Microsoft server environment that will enable secure file transfer uploads and downloads for your end users and secure remote terminal access for your own remote maintenance tasks.
Question 2: As a desktop systems support analyst, you are responsible for installation and maintenance of client software on the Windows Vista PCs in your company. Describe the client software configuration you support for end users' e-mail.