Question 1: Given the ubiquitous nature of the Internet, many organizations are looking towards e-learning when considering training options for their employees. What are some factors I/O psychologists might recommend these companies pay attention to?
Question 2: Spector (2012) observes that, "Training evaluation is done by conducting a research study to determine if the training was effective" (p. 189). Because this is the case, what steps in the research process would you take to evaluate the effectiveness of the CRM? Why?