1. Scrap, rework, and rate of defects are measurements associated with which of the following dimensions of product quality?
a. Performance
b. Reliability
c. Conformance
d. Aesthetics
2. Of the following four types of costs associated with quality management processes, which one is incurred after the product reaches the customer?
a. Appraisal
b. Internal failure
c. External failure
d. Prevention
3. Haffy Corporation can produce 100 bicycles at an average unit cost of $50 each. However, when they produce 1000 bicycles, the average unit cost is reduced to $45 each. This manufacturing principle is known as
a. Economy of scale
b. Economy of scope
c. Economy of design
d. Economy of distribution
4. If an assembly line that produces shells for laptops has to shut down due to lack of screws, this delay in production is referred to as
a. Operational time
b. Safety lead time
c. Cumulative lead time
d. Inoperational time
5. A petroleum refining operation is best described by which of the following manufacturing process structures?
a. Job shop
b. Batch
c. Line flow
d. Continuous
6. The production of a custom-made candy-making machine would probably fall under which of the following manufacturing process structures?
a. Job shop
b. Batch
c. Line flow
d. Continuous
7. A bakery receives an order for a 5-tier wedding cake. The manufacturing strategy that this baker would most likely employ would be:
a. Engineer-to-Order
b. Make-to-Order
c. Assemble-to-Order
d. Make-to-Plan
8. Which of the following manufacturing strategies relies mostly on forecasted demand?
a. Engineer-to-Order
b. Make-to-Order
c. Assemble-to-Order
d. Make-to-Plan
9. Sam's Logistics has been asked to perform the last stage of a production process by Hackory Farms: putting together final gift box assortments of sausage, cheese, and crackers. Which of the following manufacturing strategies best describes this scenario of "form postponement"?
a. Engineer-to-Order
b. Make-to-Order
c. Assemble-to-Order
d. Make-to-Plan
10. Which of the following companies WOULD MOST LIKELY NOT incorporate mass customization as a manufacturing strategy?
a. Dell
b. Reebok
c. Mars
d. Lockheed Martin
11. Which of the following production set-up operations would be considered an internal setup activity?
a. Investigating a quicker way to perform a setup on an a machine designed for training only
b. Making repairs to a cutting die offsite.
c. Stopping the machine to get supervisor approval before changing to another job
d. Performing preventive maintenance on a machine during normal shutdown hours prior to a new job being ran
12. Which of the following production set-up operations would be considered an external setup activity?
a. Removing any scrap or by-products from a machine before a new production run
b. Checking the first or second output from a new production item for defects
c. Making modifications to a tool/die while the machine is running another job
d. Installing a die onto a machine in order to run a new product
13. All of the following are true about the six-sigma program EXCEPT:
a. Six-sigma processes produce only 3.4 defects per million parts
b. Motorola was an early developer of the six-sigma approach
c. More important than the absolute goal are the quality improvement processes
d. Most business attain six-sigma levels of quality after program implementation