Sarah calls the help desk because she has an intermittent problem logging on to her computer using the local Student user account and the password Pa$$w0rd. Some mornings, she logs on without a problem. On other days, she cannot log on at first, but after waiting a few minutes, her logon is successful. This morning, it took three attempts over the course of 30 minutes before she was able to log on, and she is becoming extremely frustrated. The troubleshooting process will be completed when Sarah is able to log on to her computer consistently with no delays.