Problem 1:
Compare and contrast the role of operations management in both the goods/materials industry and in service-related industry. What are the "key" resources in each and what are the challenges capacity planning for each?
Problem 2:
If a product meets the customers' specifications but does not meet their expectations, is the product acceptable? How can an organization manage expectations to ensure that products are acceptable to the customer or end user? Can you give an example of product that you felt met specifications but did not meet your expectations and what if anything was your response?