Revise the following assessment of customer satisfaction, Operation Management

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Revise the following assessment of customer satisfaction

Revise the following assessment of customer satisfaction for Jim Dandy’s Hamburger Joint so that content validity is achieved.

Please indicate your satisfaction with Jim Dandy’s Hamburger Joint using a scale of 1=very satisfied, 2=some what satisfied, and 3=not satisfied.

a. location of the restaurant

b. cleanliness of restrooms

c. friendliness of staff

d. speed of service

e. restaurant cleanliness

f. availability of condiments

g. efficiency of drive-up window

h. hours of operation

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