Review the steps found in business process engineering. Review the lesson presentation and assigned readings. Post the step you think could be altered and explain why. Respond to the following and, if appropriate, include personal experiences as part of your answer:
• Briefly summarize the steps in business process engineering.
• Identify one step that you think can be altered and describe how you would change it.
• Explain your reasoning for the altering this step and how it would affect the end result of the business process.
Use the Internet to research the airline industry. Select an airline company. Be sure to identify where its major activities fall within Porter's generic value chain.
Post at least two activities (processes) of the airline under the correct value chain activity below and justify why it belongs in that activity.
• Inbound Logistics (Primary Activity)
• Operations/Manufacturing (Primary Activity)
• Outbound Logistics (Primary Activity)
• Sales & Marketing (Primary Activity)
• Customer Service (Primary Activity)
• Procurement (Support Activity)
• Technology (Support Activity)
• Human Resources (Support Activity)
• Accounting & Finance (Support Activity).