Problem:
Review the following scenario: A customer has complained about Niki. The following are true: There are no complaints about other employees (Low consensus) Niki has received similar complaints in a past job (Low distinctiveness) Complaints about Niki have been coming steadily (High consistency) what can you conclude about this scenario? Explain. Discuss how you find facts, how you know they are credible, and where you might go when you need a reference or more information to solve a problem.