Problem:
Doctors have been complaining about a medical secretary that supports them. There is concern about the quality of her work and attendance, so a supervisor meets with the secretary. During that meeting, the secretary, who is a good performer based upon evaluations, discloses her lack of satisfaction with her job. The work is no longer interesting to her, and she feels that her improvement suggestions are not taken seriously by the doctors.
The supervisor approaches you for advice. Articulate on how the supervisor can help the employee.
Please discuss employee motivation, employee satisfaction, retention and productivity in the health care organization.