Q1. Write down the five main resources an information system comprises of? Describe in detail.
Q2. Information requires of an organization are dependent on what factors? Describe the given information systems (IS) required at various level of management:
a) Operational level IS
b) Tactical level IS
c) Strategic level IS
Q3. Explain in detail the type of changes which take place when a company re-engineers its business methods.
Q4. Illustrate the merits of the given three types of CRM:
a) Operational CRM
b) Analytical CRM
c) Collaborative CRM
Q5. Illustrate the different resources needed for successful implementation of e-commerce?
Q6. Write down a short note on the IBM’s Systems Application Architecture.
Q7. What do you mean by Service Level Agreement (SLA)? Write down the list of features one must consider when making a SLA.