Assignment Problem:
When you work in restaurant:
Question 1: You need to demonstrate your ability to interpret data and research findings relating to customer service delivery. Identify two sources of data that you have used, one of which should include numerical data: (a).What data did you obtain and from where? (b).What is the information telling you (a brief description is sufficient) (C).How did you use the information (e.g. give an example of action that you took in response to the information)?
Question 2: How effectively do you communicate customer service issues to staff and customers? Please describe two occasions when you have done this, one with staff and one with customers. This may involve occasions where you have asked for feedback or have communicated revised policies and procedures, to either groups or individuals, for example.
Question 3: Describe the methods that you use to plan for, establish and monitor all components of the customer service system. Give examples to illustrate how you plan and organize this.
Question 4: Describe your approach to resolving a systematic problem with customer service delivery. Outline the steps that you follow.
Question 5: Describe how you take responsibility for customer service outcomes. What attributes do you demonstrate? Please give at least one example to illustrate this.