Resolving conflicts within organizations


Question 1. Using 1 your own words, definitively describe the key characteristic of negotiation known as interdependency.

Question 2. Using your own words from the perspective as a business manager, definitively explain how the principles of negotiation that you have learned in this course apply to resolving conflicts within organizations.

Question 3. As you have studied in this course, one of the negotiation skills needed in multi-party negotiations in an organizational setting is the ability to understand the role of influence and power.

A) True.
B) False.

Question 4. Distributive bargaining is when there is a commitment to meet the needs of all involved parties.

A) True.
B) False.

Question 5. As the CEO of your multinational enterprise, definitively describe to your Board of Directors how you can successfully use the Internet for your corporation's international and cross-cultural negotiations. (Use 150 â?" 200 of your own words.)

Question 6. Integrative bargaining is where the goals of one party are usually in direct conflict with the goals of the other party.

A) True.
B) False.

Question 7. Being a successful manager allows you to understand that collaboration might be the right style for you to use in negotiating a conflict between employees over a personal issue.

A) True.
B) False.

Question 8. Proponents of computer-mediated negotiations are working on extending the application of technology solutions to arbitration and litigation cases.

A) True.
B) False.

Question 9. Negotiation is a social interaction where perception, communication, personality, and individual differences can impact the negotiation process.

A) True.
B) False.

Question 10. Using your own words, correctly identify the five major negotiation intervention strategies discussed in this course and definitively describe the use of any one of them as a conflict management technique.

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HR Management: Resolving conflicts within organizations
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