Research Topic
• Identify and analyze the service quality of telecommunication industry in Qatar companies
• Case study of ABC & XYZ companies in Qatar.
ABC Vodafone Qatar
XYZ Ooredoo Qatar
Problem Research
• Do the service quality strategies of Ooredoo has a direct impact on the performance of XYZ
Research Objective
• To identify the service quality aspects of telecommunication industry
• To analyze the service quality of ABC & XYZ
• To identify the gabs of service quality of ABC & XYZ
• To analyze the impact of ABC on the performance of XYZ
Research Questions
• What is the main service quality aspect of telecommunication industry?
• How the service quality of ABC & XYZ
• What are the main service quality gabs of ABC & XYZ
• What are the main impact of ABC & XYZ
• What are the main critical technique to enhance the service quality of XYZ
Research Design
I. Introduction
II. Introduction to the industry
III. Introduction to the company
IV. Problem statement
V. Significant for the result
VI. Research objective
Research Objective
• To identify the service quality aspects of telecommunication industry
• To analyze the service quality of ABC & XYZ
• To identify the gabs of service quality of ABC & XYZ
• To analyze the impact of ABC on the performance of XYZ
VII. Research questions
VIII. What is the main service quality aspect of telecommunication industry?
IX. How the service quality of ABC & XYZ
X. What are the main service quality gabs of ABC & XYZ
XI. What are the main impact of ABC & XYZ
XII. What are the main critical technique to enhance the service quality of XYZ
Literature review
I. Definition
II. Main aspect of the research
III. Critical evaluation
Methodology
I. Introduction to the Methodology
II. Conception frame work (independent Variables)
III. Approach to the data collection
IV. Approach to the data analysis
V. Target population
VI. Sample frame
VII. Sample size
VIII. Sample technique
IX. Data analysis tools
Conclusion 100 words
• Harvard reference
• Table of contents.
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10,000 words.
Attachment:- Assignment.rar