Research erp enterprise resource planning crm customer


PART 1: Scenario:  You have been hired as a consultant by the CEO of a medium-sized business with a limited budget to help address concerns that he has about his organization's information security - and to bring efficiencies to his organization's main business processes involving accounting, customer relationships and inventory. The CEO would like you to prepare a memo that addresses his concerns.

Prepare an 700 to 1000-word Microsoft Word memo saved under the following naming convention:

Information Security Information: Choose the 3 information systems threats from the list below. (Deliberate Threats to Information Systems) that you feel are the most important to address.

  • Espionage or trespass
  • Information extortion
  • Sabotage or vandalism
  • Theft of equipment or information
  • Identity theft
  • Compromises to intellectual property
  • Software attacks
  • Alien software
  • Supervisory control and data acquisition (SCADA) attacks
  • Cyber terrorism and cyber warfare

The threats must be selected from this list

Provide a recommendation on how to mitigate the risk for each threat

Each threat must have a specific recommendation on how to mitigate that threat (3 threats / 3 different recommendations). A recommendation cannot be written to address multiple threats

Business Efficiencies Information:

Research ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), and SCM (Supply Chain Management) software that caters to small and medium-sized businesses

Recommend only one off-the-shelf ERP, CRM or SCM software package for the CEO to purchase

Explain how the software of your choice can best address most, if not all of the company's main business processes involving accounting, customer relationships and inventory

PART 2:

Prepare a 500 to 700-word Microsoft Word document saved under the following naming convention:

Identify an issue of your choice involving Information Systems Ethics or Information Systems Privacy. You can do an internet search on "information systems ethics" or "information systems privacy" to find a potential issue to write about

Provide a summary of the issue that you chose

Discuss how your issue applies - or has applied - to situations in your personal and/or professional life (meaning you specifically - not a family member or someone you know)

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Management Theories: Research erp enterprise resource planning crm customer
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