Complete the mcq:
1 Human skills such as emotional intelligence are indispensable in the new age of organizations. Identify and define five important dimensions of emotional intelligence that can and should be developed by any manager today.
2 Scientific thinking is important to organizational behavior researchers and scholars for all of the following reasons EXCEPT:
the process of data collection is controlled.
the process of data collection is systematic.
proposed explanations are carefully tested.
only explanations that can be scientifically verified are accepted.
the process of data collection is discretionary.
3 Research in organizational behavior is based on scientific thinking which means the proposed explanations are carefully tested and the explanations that can be scientifically verified are the only ones that are accepted.
True
False
4 Carl Jung's work on problem-solving style reflects the way a person ____ and ______ information.
5 Problem-solving style reflects the way a person goes about __________ and __________ information in solving problems and making decisions.
interpreting, evaluating.
interpreting, communicating
gathering, collecting.
evaluating, analyzing.
gathering, evaluating.
6 A conditioned stimulus refers to a once-neutral stimulus that is paired with an original stimulus and becomes capable of affecting behavior in the same way as the initial stimulus.
True
False
7 The ________________ component of an attitude reflects the beliefs, opinions, knowledge, or information a person possesses while the ________________ component is a specific feeling regarding the personal impact of the antecedents.
8 A __________ contains information about a person s own appearance, behavior, and personality.
script schema.
self schema.
domestic schema.
person-in-situation schema.
indigenous schema.
9 Values focus on specific people or objects, whereas attitudes have a more general focus and are more stable than values.
True
False
10 Certain cultures, such as the United States, tend to underemphasize internal cues and overemphasize external cues.
True
False
11 Content theories are useful in the integrated model of motivation as guides to understanding individual beliefs and career aspirations.
True
False
12 According to expectancy theory, motivation will be __________ when expectancy and instrumentality are high and very desirable work outcomes result from task performance.
13 The _________, ____________, ______________ relationship underlies the logic of any performance based pay system.
performance; consistency; growth
hiring; work; performance
promotion; merit; reward
effort; performance; reward
assignment; performance; increase
14 The best job design is always the one that meets organizational requirements for high performance, offers a good fit with individual skills and needs, and provides opportunities for job satisfaction.
True
False
15 According to the integrated model of individual work motivation, a person s job performance is influenced most directly by all of the following EXCEPT:
ability.
experience.
work effort.
organization support such as resources and technology.
Supervision.
16 People attributing romantic, almost magical qualities to leadership is known as the __________.
17 Conger and Kanungo developed a five-stage charismatic leadership model.
True
False
18 __________ leadership is a more general term for employee-centered supervision.
19 Leaders make attributions about subordinate performance and react differently depending on those attributions.
True
False
20 What are supportive communication principles?
21 The U.S. is a low-context culture where words convey only part of a message, while the rest of the message must be inferred from body language and additional contextual cues.
True
False
22 A manager meeting with an employee states that there is plenty of time for the meeting. However, the manager keeps looking at a clock on the wall. This is an example of a _____________ message.
23 Static is the term used to describe any disturbance that influences the effectiveness of the communication process.
True
False
24 The framework developed by Vroom, Yetton, and Jago helps managers choose the best solution to a problem.
True
False
25 Non-programmed decisions address routine problems that arise on a regular basis and for which standard solutions have been derived.
True
False
26 __________ is the process of making joint decisions when the parties involved have different preferences.
27 When people state their demands and then become committed to them and are reluctant to back down, they are demonstrating the negotiation pitfall known as __________.
28 The myth of the fixed pie occurs when people become committed to their demands and are reluctant to back down.
True
False
29 The second step in the team-building process occurs when members work together in planning for team improvements.
True
False
30 In his studies of how people cope with the challenge of entering a team, Edgar Schein labeled individuals who act in a passive, reflective, and even single-minded manner while struggling with the fit between individual goals and group directions as disruptive entrants.
True
False
31 Tasks that are complex in social demands require unique solutions and more information processing, whereas task that are complex in technical demands involve difficulties in reaching agreement on goals or methods for accomplishing them.
True
False
32 Discuss the following approaches to team building: the formal retreat approach, the continuous improvement approach, and the outdoor experience approach.
33 The formal retreat approach to team building offers opportunities for intense and concentrated effort to examine group accomplishments and operations.
True
False
34 All of the following statements about spiritual leadership are correct EXCEPT:
spiritual leadership can be viewed as field of inquiry within the broader setting of moral leadership.
spiritual leadership does not yet have a strong research base.
spiritual leadership is a causal leadership approach for organizational transformation designed to create an intrinsically motivated, learning organization.
spiritual leadership includes values, attitudes and behaviors required to intrinsically motivate self and others to have a sense of spiritual survival through calling and membership.
spiritual leadership intrinsically motivates the self and others to experience meaning in their lives, believe they make a difference and feel understood and appreciated.
ID
35 Servant leadership involves both owning one s personal experiences and acting in accordance with one s true self.
True
False
36 There are seven important aspects of position power: legitimate, reward, coercive, process, information, representative power and subordination.
True
False
37 Legitimate power, or formal hierarchical authority, stems from the extent to which a manager can control subordinates behavior because they believe the boss has the right to do so.
True
False
38 _________________essentially involves both owning one s personal experiences and acting in accordance with one s true self.
39 Most organizational cultures are similar if not identical to one another.
True
False
40 ___________ innovation is the introduction of new goods or services to better meet customer needs, whereas __________ innovation is the introduction into operations of new and better ways of doing things.
41 The three layers of cultural analysis are __________, _____________, and __________.
42 The deepest level of cultural analysis focuses on shared values that can play a critical role in linking people together and can provide a powerful motivational mechanism for members of the culture.
True
False
43 Examples of __________ include growth, productivity, stability, harmony, flexibility, prestige, and human resource maintenance.
output goals
input goals
performance goals
systems goals
statutory goals
44 Centralization is the degree to which the authority to make decisions is restricted to higher levels of management.
True
False
45 Most modern organizations use output controls as part of an overall method of managing by exception.
True
False
46 Suppose that a pharmaceutical company publishes the following statement for the benefit of its stakeholders: We intend to be the world leader in developing and delivering important, cost-effective therapeutics based on advances in cellular and molecular biology. This statement is an example of a company s __________.
47 In order to learn, an organization needs to be able to unlearn, switch routines to obtain information quickly and provide various interpretations of events rather than just tap into external archives.
True
False
48 Which of the following is NOT cited as a barrier that blocks desired action, innovation, and learning?
an overemphasis on vertical relations that can block upward and downward communication
an overemphasis on functions, product lines, or organizational units that block effective communication
an overemphasis on senior management
an overemphasis on maintaining rigid lines between the firm and its partners
an overemphasis on natural, cultural, national, and geographic borders that can limit globally coordinated action
49 The major problem with learning by doing is the inability to forecast precisely what will change and how it will change.
True
False
50 What is organizational learning? How do organizations acquire knowledge?