Research a top hotel chain on the Internet that is renowned for superior luxury service. Understanding how the superior service hotel chain is able to maintain its stature as a leading service organization is important to your study of hospitality.
Select here for an image illustrating leadership influence.
Discuss your findings from exploring leadership as exemplified by the hotel chain you selected, and respond to the following items:
a. Summarize the corporate culture and workplace values of the organization.
b. Explain what makes your selected hotel chain a leader in the industry.
c. Discuss the hotel chain's perspective on providing service in the hospitality industry.