Problem: Select an organization from one of the following industries:
1) Manufacturing
2) Service
3) Non-profit
4) Government
Prepare a paper in which you explain the value of quality in relationship to customer satisfaction within the organization. Provide a matrix comparing the commonalities and differences in quality among customer service in another organization in one of the above industries. Include a description of customer-driven quality and assess the importance of participatory management as it relates to quality.