Reflect upon a situation in which you have been involved with a group. What were the structural characteristics of the group? What were some of its norms? Based on the textbook, would you characterize it as a group or a team, and why?
How might you use a previous group experience to help shape a successful experience with your current team in this class?
As a manager, if your workgroup is demonstrating considerable intragroup conflict, what would you do, and why?