Reflect on the course and share one or two key items you


1. Reflect on the course and share one or two key items you have learned this term and discuss how it relates to your professional career and goals. (The topic of Recruiting and Retaining Qualified Employees)The managers of Sizzling Software have decided on their goals for the next two years. Now they are required to

A) prepare a strategic map.

B) find alternative goals and plans.

C) forecast future trends.

D) implement the designed plans.

E) perform a situational analysis.

2. Businesses using a low-cost strategy attempt to offer

A) a luxury product at a low price.

B) a unique product at a mid-range price.

C) a luxury product at a mid-range price.

D) a unique product at a low price.

E) a no-frills product at a low price.

3. Farouk's Falafels, a chain of Middle Eastern restaurants, periodically compares its quality and service levels to other successful restaurants in order to continually improve its own performance. This practice is known as ________.

A) corporate espionage

B) maneuvering

C) competitive intelligence

D) strategic mapping

E) benchmarking

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Operation Management: Reflect on the course and share one or two key items you
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