T. F. Referent power is derived from personal charisma or charm.
T. F. Legitimate power is derived from the position an individual holds in an organization.
T. F. Sole sourcing is a process for developing relationships with many suppliers for long contract terms.
T. F. When a service provider feels that customer expectations are unrealistic or unreasonable, there is a wide gap 2 between customer and provider.
T. F. Even though the final is scheduled by the university, your professor picks his own date and time for the final and doubles the maximum length established by his department. This is an example of gap 3.