Problem
A workplace dispute is when a conflict emerges in the workplace between employees, managers, and customers. While most conflicts are one-time occurrences that resolve themselves, intervention is vital if the matter is ongoing or escalates. Disputes in the workplace come in all forms. Some disputes occur due to a simple misunderstanding or disagreement. In contrast, other disputes can arise from a much deeper underlying issue, such as a conflict in personality, political views, religious beliefs, and more.
It is an employer's responsibility to have a straightforward, written procedure for airing grievances and resolving workplace disputes to ensure the process is fair and the matter is resolved peacefully. All organisations must have their model dispute resolution clause.
Based on the above scenario,
Recommend ways to promote harmonious industrial relations in Air Asia.