1. Recognizing that change is difficult for most people, explain the difficulties a new quality assurance would cause in a healthcare organization. Identify and interpret change theories and techniques leaders can use to help staff embrace the change.
2. Compare and contrast the merits of EEO, Affirmative Action and Diversity. Why is each important and how can they blend and compliment each other? How do the three often work at odds? Give an example of a situation for each where the approach would be effective. Explain thoroughly.