Critical Thinking Questions
1. In your opinion, what is the most important factor restaurant owners and managers should consider to ensure customer satisfaction? Explain.
2. Recall a time when you received poor service at a restaurant. How did it impact your overall experience?
3. Would you visit a restaurant if you discovered its online reviews were mostly negative?
4. How effective do you think employee screening is to preventing employee theft?
5. In your opinion, how important is food presentation?