Read the case of loan processing at capital, Operation Management

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Read the case of loan processing at capital

Assignment:

Please read the case of loan processing at capital one (https://cachon-terwiesch.net/3e/sample_cases/CapitalOneV2(2008).pdf )

The question is to draw the process flow diagram indicating the time parameters and number of workers at each step. Also, determine the current capacity.

I have difficulties in determining the time parameters from the case for each step. Thus, I need a detailed answer please.

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Operation Management: Read the case of loan processing at capital

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Operation Management: Read the case of loan processing at capital

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